ResolveCart AI
Built for Shopify brands doing $500K–$5M/year

Resolve Shopify support tickets automatically.

ResolveCart AI handles order tracking, returns, refunds, shipping questions, and product FAQs — so your team can focus on the conversations that actually need a human.

14-day free trial No credit card required Connect Shopify in 2 minutes
Tickets resolved by AI
1,284
+18% wk
Avg response time
12s
vs 4h human
Resolution rate
78%
of all tickets
Hours saved
214h
this month
Live inbox
Updated just now
Sarah J.
Where is my order #4821?
AI resolved
Marcus L.
I need to change my shipping address
AI resolved
Priya K.
Can I return these for a different size?
AI resolved
Tom W.
Refund hasn't arrived after 10 days
Escalated
Outcomes this week
CSAT4.7 / 5
Cost saved$3,420
Escalated11%
This month
214 hours
saved across your team
The problem

Your support inbox is drowning your team.

As your store grows, the same handful of questions multiply — and hiring isn't a sustainable answer.

60–80% of tickets are repetitive
Your team copy-pastes the same answers about orders and refunds all day.
Slow response times
Customers wait hours for simple answers — and email you again in the meantime.
Rising support costs
Every new SKU and campaign means more tickets and more agents to hire.
Burned-out agents
Reps spend their day on "where is my order?" instead of real customer relationships.
How it works

From install to first resolution in under 10 minutes.

01
Connect Shopify
One-click install. We sync orders, tracking, customers, and refunds automatically.
02
Upload your knowledge
Drop in your shipping, returns, and refund policies. The AI reads them in seconds.
03
Go live
Set escalation rules and watch tickets resolve themselves — with full transparency.
What we resolve

Every repetitive ticket, handled end-to-end.

We focus on the post-purchase questions that drown most Shopify support teams.

Where is my order?
Real-time tracking pulled from Shopify + carrier APIs.
Returns & exchanges
Policy-aware replies and one-click return labels.
Refund status
Looks up payment status and explains timing clearly.
Shipping questions
Delivery windows, methods, and cost calculations.
Product questions
Answers grounded in your product catalog + FAQs.
Order cancellations
Cancels eligible orders and refunds automatically.
Address changes
Updates shipping addresses before fulfillment.
Resolution dashboard

Outcomes you can put in a board deck.

Every metric maps to your bottom line: hours your team gets back, dollars saved, and happier customers.

Fewer repetitive tickets
Cut WISMO and refund-status volume by up to 70%.
Faster customer responses
Average reply in 12 seconds, 24/7 — no queue, no waiting.
Lower support costs
Handle 3–5x more volume without adding headcount.
Fewer unnecessary escalations
Only ambiguous or high-value tickets reach your team.
Better post-purchase experience
Proactive, accurate answers turn anxious buyers into repeat customers.
1,284
Tickets resolved by AI
186
Escalated to human
12s
Avg response time
214h
Hours saved
$3,420
Est. cost saved
4.7 / 5
CSAT score
Resolution rate
78%resolved without a human
TW
Tom W.
Order #4732 · $189
Escalated
Customer
My refund hasn't arrived after 10 days. This is unacceptable.
AI handoff note
Customer requesting refund follow-up. Refund issued 11 days ago to Visa ending 4242. Bank delay likely. Suggested reply drafted below — frustrated tone, recommend manual review.
Suggested reply
Hi Tom, I'm so sorry about the wait. I can confirm your $189 refund was issued on May 14...
Human handoff

Safe by default. Always in your control.

ResolveCart AI never guesses. When a ticket is ambiguous, high-value, or emotionally charged, it routes to your team with full context.

  • Custom escalation rules by order value, sentiment, or topic
  • Full conversation history and customer order data attached
  • Drafted reply your agent can edit and send in one click
  • Native handoff into Gorgias, Zendesk, Freshdesk, Help Scout
Native Shopify integration

Built natively for Shopify. Live in 2 minutes.

One-click install. We securely sync the data the AI needs to answer accurately — and nothing it doesn't.

Orders & tracking
Live order status, fulfillment, and carrier tracking.
Customer history
Lifetime value, past orders, and previous tickets.
Products & inventory
Variants, stock, and product pages for FAQs.
Refunds & returns
Issue refunds and create return labels directly.
SOC 2 Type II GDPR compliant Shopify Plus ready Never trains on your data
Before & after

What changes the day you turn it on.

Same store, same team — different week.

Before ResolveCart AI

Your team is buried in repetitive tickets.

  • Hours spent on "where is my order?" every day.
  • 4+ hour first-reply times, customers re-emailing.
  • Refund-status questions interrupting real conversations.
  • Hiring another agent every time you scale.
After ResolveCart AI

Repetitive tickets resolve themselves.

  • 78% of post-purchase tickets resolved without a human.
  • 12-second average first reply, 24/7.
  • Your team only sees tickets that genuinely need a human.
  • Scale support volume 3–5× without new headcount.
Pricing

Pricing that scales with resolutions, not seats.

Pay for tickets we actually resolve. Cancel anytime.

Starter
$99/month
Up to 500 AI resolutions/mo
  • 1 Shopify store
  • Core ticket types
  • Email helpdesk integration
  • Standard support
Most popular
Growth
$299/month
Up to 2,500 AI resolutions/mo
  • 1 Shopify store
  • All ticket types
  • Gorgias / Zendesk integration
  • Custom escalation rules
  • Priority support
Scale
$699/month
Up to 10,000 AI resolutions/mo
  • Multi-store
  • Dedicated success manager
  • Custom integrations
  • SLA-backed uptime
Compare all plans →
FAQ

Questions, answered.

Stop answering "where is my order?" again.

Connect your Shopify store, upload your policies, and resolve your first ticket in under 10 minutes.

14-day free trial No credit card required Cancel anytime